Drinking Water

Drinking Water

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Contact(s)

Karen McMillan
Environmental Support Coordinator
7444 Wellington Road 21, Elora, ON
N0B 1S0
Phone: 519.846.9691 x359
Email: Click to send email

​​To ensure safe drinking water, the Township's drinking water system operates under a Quality Management System as established by the Ontario Ministry of the Environment and legislated under the Safe Drinking Water Act, 2002. Water samples are taken from the Elora and Fergus water systems on a weekly basis and are tested to confirm water quality. Some parameters, such as chlorine, are monitored continuously. Water quality is summarized in our Annual Water Report.

To further maintain drinking water quality, a Backflow Program has been implemented within the Township as well as Water System Maintenance programs including watermain flushing, hydrant maintenance, and valve turning. 

Water Emergencies

If you need to report a water related problem during regular business hours, such as a leaking water meter, a water quality concern, a possible water main break or no water at the tap, please contact Environmental Services.

If you are calling after regular business hours, such as in the evenings or on the weekends, please contact the Emergency Call Centre at 1.844.693.6221.

Waterm​​ain Breaks

Watermains are underground pipes that carry water from the reservoirs and pumping stations to your street.  Water main breaks usually result from external corrosion of the pipe.  Extreme weather changes can cause the ground to swell and contract, placing excessive pressure on the water mains, causing any weakened pipe to break.

Cold weather is one of the extreme weather conditions that can cause watermain breaks. Watermain breaks are more likely to occur when frost penetrates deep into the ground, to a level of five to six feet, usually from late January until early April. While cold temperatures may send the frost deeper, the level of snow cover is also important. Snow will act as a "blanket" insulating the ground. In years when there is plenty of snow, the frost does not go as deep.

Watermain breaks may result in discoloured water or lower than usual pressure.  

The discolouration is caused from iron and manganese that are naturally occurring in the groundwater.  When the mains are flushed or there is a change in pressure from events such as a fire or a watermain break; the minerals that have settled in the distribution system can be stirred up.​

To eliminate the discoloured water, turn on a cold water tap nearest to your water meter and allow the water to flush slowly for several minutes until it runs clear.  If after 24 hours, your water still appears discoloured, please contact Centre Wellington Infrastructure Services.

If you need to report a water related problem during regular business hours, such as a leaking water meter, a water quality concern, a possible watermain break or no water at the tap, please contact Environmental Services at 519-846-9691 ext. 905.

If you are calling after regular business hours, such as in the evenings or on the weekends, please contact the Emergency Call Centre at 1.844.693.6221.