Drinking Water

Drinking Water

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Contact(s)

Karen McMillan
Environmental Support Coordinator
7444 Wellington Road 21, Elora, ON
N0B 1S0
Phone: 519.846.9691 x359
Email: kmcmillan@centrewellington.ca

To ensure safe drinking water, the Township's drinking water system operates under a Quality Management System as established by the Ontario Ministry of the Environment and legislated under the Safe Drinking Water Act, 2002. Water samples are taken from the Elora and Fergus water systems on a weekly basis and are tested to confirm water quality. Some parameters, such as chlorine, are monitored continuously. Water quality is summarized in our Annual Water Report.

To further maintain drinking water quality, a Backflow Program has been implemented within the Township as well as Water System Maintenance programs including watermain flushing, hydrant maintenance, and valve turning. 

Water Emergencies

If you need to report a water related problem during regular business hours, such as a leaking water meter, a water quality concern, a possible water main break or no water at the tap, please contact Environmental Services.

If you are calling after regular business hours, such as in the evenings or on the weekends, please contact the Emergency Call Centre at 1.844.693.6221.

Water Main Breaks

Water mains are underground pipes that carry water from the reservoirs and pumping stations to your street.  Water main breaks usually result from external corrosion of the pipe.  Extreme weather changes can cause the ground to swell and contract, placing excessive pressure on the water mains, causing any weakened pipe to break.

Cold weather is one of the extreme weather conditions that can cause water main breaks. Water main breaks are more likely to occur when frost penetrates deep into the ground, to a level of five to six feet, usually from late January until early April. While cold temperatures may send the frost deeper, the level of snow cover is also important. Snow will act as a "blanket" insulating the ground. In years when there is plenty of snow, the frost does not go as deep.

Following a water main break, water is sometimes discoloured, but this should not last long.  Turn on a cold water tap and let the water run for a few minutes.  Do not choose a tap that has a water filter connected to it, or the sediment may clog your filter.  Do not use a hot water tap because it could draw sediment into your hot water tank.  If the water does not clear in five minutes, wait 30 minutes and try again.

Are you ready for an emergency?  Learn more about preparing your 72 hour kit to ensure you are prepared for an emergency.

If you need to report a water related problem during regular business hours, such as a leaking water meter, a water quality concern, a possible water main break or no water at the tap, please contact Environmental Services at 519-846-9691 ext. 905.

If you are calling after regular business hours, such as in the evenings or on the weekends, please contact the Emergency Call Centre at 1.844.693.6221.