Report It

Report issues to the Township to help keep Centre Wellington safe and active.

Compliment or Concern

Submit a compliment or concern online

Low Water Pressure or No Water

If there is a concern with low water pressure or no water at your location, report the problem:

During Regular Business Hours

  • To speak to Infrastructure Services staff during regular business hours, call 519-846-9691 and press option #2.
  • Email staff. You will receive a response back from staff during regular business hours.

 After Hours Non-Emergency 

  • For non-emergency inquiries that do not require an immediate response, and occur outside of regular business hours, residents are encouraged to:
    • Email staff. You will receive a response back from staff during regular business hours.
    • Call 519-846-9691 x379 and leave a message. Staff will return your call during regular business hours.

 After Hours Emergency

  • If you are experiencing an after hours emergency situation related to roads, water or sewers, call 519-846-9691 and press option #2 where you will speak to a representative for assistance.
  • Examples of emergency circumstances include:
    • Roads - flooding over roads, blocked culverts, missing stop signs
    • Water - watermain breaks, no water
    • Sewer - sewer breaks, sewage flowing in a basement

Pothole

Report a pothole.  Please provide:

  • the street
  • which lane (northbound, southbound, eastbound, westbound)
  • closest address or business, if available
  • cross streets

During Regular Business Hours

  • To speak to Infrastructure Services staff during regular business hours, call 519-846-9691 and press option #2.
  • Email staff. You will receive a response back from staff during regular business hours.

 After Hours Non-Emergency 

  • For non-emergency inquiries that do not require an immediate response, and occur outside of regular business hours, residents are encouraged to:
    • Email staff. You will receive a response back from staff during regular business hours.
    • Call 519-846-9691 x379 and leave a message. Staff will return your call during regular business hours.

 After Hours Emergency

  • If you are experiencing an after hours emergency situation related to roads, water or sewers, call 519-846-9691 and press option #2 where you will speak to a representative for assistance.
  • Examples of emergency circumstances include:
    • Roads - flooding over roads, blocked culverts, missing stop signs
    • Water - watermain breaks, no water
    • Sewer - sewer breaks, sewage flowing in a basement

 

Road and Bridge Safety

 Report road and bridge safety concerns. Please provide:

  • the street
  • closest address or business, if available
  • cross streets

During Regular Business Hours

  • To speak to Infrastructure Services staff during regular business hours, call 519-846-9691 and press option #2.
  • Email staff. You will receive a response back from staff during regular business hours.

 After Hours Non-Emergency 

  • For non-emergency inquiries that do not require an immediate response, and occur outside of regular business hours, residents are encouraged to:
    • Email staff. You will receive a response back from staff during regular business hours.
    • Call 519-846-9691 x379 and leave a message. Staff will return your call during regular business hours.

 After Hours Emergency

  • If you are experiencing an after hours emergency situation related to roads, water or sewers, call 519-846-9691 and press option #2 where you will speak to a representative for assistance.
  • Examples of emergency circumstances include:
    • Roads - flooding over roads, blocked culverts, missing stop signs
    • Water - watermain breaks, no water
    • Sewer - sewer breaks, sewage flowing in a basement

Signs and Traffic Signals

If there is a problem with a sign or traffic signal, report the problem.  Please provide:

  • the street
  • which lane (northbound, southbound, eastbound, westbound)
  • cross streets

 During Regular Business Hours

  • To speak to Infrastructure Services staff during regular business hours, call 519-846-9691 and press option #2.
  • Email staff. You will receive a response back from staff during regular business hours.

 After Hours Non-Emergency 

  • For non-emergency inquiries that do not require an immediate response, and occur outside of regular business hours, residents are encouraged to:
    • Email staff. You will receive a response back from staff during regular business hours.
    • Call 519-846-9691 x379 and leave a message. Staff will return your call during regular business hours.

 After Hours Emergency

  • If you are experiencing an after hours emergency situation related to roads, water or sewers, call 519-846-9691 and press option #2 where you will speak to a representative for assistance.
  • Examples of emergency circumstances include:
    • Roads - flooding over roads, blocked culverts, missing stop signs
    • Water - watermain breaks, no water
    • Sewer - sewer breaks, sewage flowing in a basement

Stormwater Management

If there is a problem with a catch basin or a stormwater management area, report the problem:

During Regular Business Hours

  • To speak to Infrastructure Services staff during regular business hours, call 519-846-9691 and press option #2.
  • Email staff. You will receive a response back from staff during regular business hours.

 After Hours Non-Emergency

  • For non-emergency inquiries that do not require an immediate response, and occur outside of regular business hours, residents are encouraged to:
    • Email staff. You will receive a response back from staff during regular business hours.
    • Call 519-846-9691 x379 and leave a message. Staff will return your call during regular business hours.

 After Hours Emergency

  • If you are experiencing an after hours emergency situation related to roads, water or sewers, call 519-846-9691 and press option #2 where you will speak to a representative for assistance.
  • Examples of emergency circumstances include:
    • Roads - flooding over roads, blocked culverts, missing stop signs
    • Water - watermain breaks, no water
    • Sewer - sewer breaks, sewage flowing in a basement

Streetlights

If there is a problem with a streetlight such as failed lights, cycling lights (light that come on and off repeatedly) or lights that remain on all day, report the problem on the Centre Wellington Hydro map or contact the Township for further assistance during regular business hours. 

  • Monday to Thursday from 8 a.m. – 4:30 p.m.
  • Friday 8 a.m. – 11 a.m.
  • Contact the office at 519.846.9691 x379. 

Trees

If a tree has fallen across any road or sidewalk report the problem:

During Regular Business Hours

  • To speak to Infrastructure Services staff during regular business hours, call 519-846-9691 and press option #2.
  • Email staff. You will receive a response back from staff during regular business hours.

After Hours Non-Emergency

  • For non-emergency inquiries that do not require an immediate response, and occur outside of regular business hours, residents are encouraged to:
    • Email staff. You will receive a response back from staff during regular business hours.
    • Call 519-846-9691 x379 and leave a message. Staff will return your call during regular business hours.

 After Hours Emergency

  • If you are experiencing an after hours emergency situation related to roads, water or sewers, call 519-846-9691 and press option #2 where you will speak to a representative for assistance.
  • Examples of emergency circumstances include:
    • Roads - flooding over roads, blocked culverts, missing stop signs
    • Water - watermain breaks, no water
    • Sewer - sewer breaks, sewage flowing in a basement

Watermain Break

If you see unusual water flow i.e. running water on the street, report the problem:

During Regular Business Hours

  • To speak to Infrastructure Services staff during regular business hours, call 519-846-9691 and press option #2.
  • Email staff. You will receive a response back from staff during regular business hours.

After Hours Non-Emergency

  • For non-emergency inquiries that do not require an immediate response, and occur outside of regular business hours, residents are encouraged to:
    • Email staff. You will receive a response back from staff during regular business hours.
    • Call 519-846-9691 x379 and leave a message. Staff will return your call during regular business hours.

 After Hours Emergency

  • If you are experiencing an after hours emergency situation related to roads, water or sewers, call 519-846-9691 and press option #2 where you will speak to a representative for assistance.
  • Examples of emergency circumstances include:
    • Roads - flooding over roads, blocked culverts, missing stop signs
    • Water - watermain breaks, no water
    • Sewer - sewer breaks, sewage flowing in a basement

Water Quality

If there is a concern with discoloured tap water report the problem:

During Regular Business Hours

  • To speak to Infrastructure Services staff during regular business hours, call 519-846-9691 and press option #2.
  • Email staff. You will receive a response back from staff during regular business hours.

After Hours Non-Emergency

  • For non-emergency inquiries that do not require an immediate response, and occur outside of regular business hours, residents are encouraged to:
    • Email staff. You will receive a response back from staff during regular business hours.
    • Call 519-846-9691 x379 and leave a message. Staff will return your call during regular business hours.

 After Hours Emergency

  • If you are experiencing an after hours emergency situation related to roads, water or sewers, call 519-846-9691 and press option #2 where you will speak to a representative for assistance.
  • Examples of emergency circumstances include:
    • Roads - flooding over roads, blocked culverts, missing stop signs
    • Water - watermain breaks, no water
    • Sewer - sewer breaks, sewage flowing in a basement

Concerns and problems reported online are only monitored during regular business hours Monday - Friday 8:00 am to 4:30 pm

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