Accessibility and Inclusion

The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) was passed by the Ontario Legislature with the goal of creating standards to improve accessibility across the province.

The AODA allows the government to develop specific standards of accessibility that are designed to help make Ontario more accessible.

One of the specific standards that has been developed, and made law, is the Accessible Customer Service Standard. This standard details specific requirements for all service providers.

Multi-Year Accessibility Plan

The Township of Centre Wellington is committed to accessibility in our community. Council has adopted a multi-year accessibility plan that outlines a strategy to remove and prevent accessibility barriers.

To aid in achieving our accessibility goals, the Township is part of the wellington accessibility partnership, a collaboration with the County of Wellington, the City of Guelph, the Homewood Health Centre and the Upper Grand District School Board. Together, we have adopted the Wellington County Facility Accessibility Design Manual (FADM).

The FADM outlines the Township's commitment for accessibility within township-owned facilities. The township uses the FADM for new construction as well as renovation projects. The purpose of the manual is to provide a higher level of accessibility than is currently offered in the Ontario Building Code.

Forms and Guides

Customer Feedback Form
Accessible Customer Service Guide Book
Accessible Customer Service Policies and Procedures
Accessibility Rules for Procurement

Alternative Formats

Suppose you need a document in an accessible format. In that case, you can contact the Township Department responsible for the document, or the Municipal Clerk directly by calling 519-846-9691 ext. 243, or complete and submit this form to the Municipal Clerk. We will work with you to provide a document in a format that best suits your needs, such as Braille, audio, or an electronic version.

Joint Accessibility Advisory Committee

The Township of Centre Wellington is a member of the County of Wellington Joint Accessibility Advisory Committee (AAC). The core function of the Committee is to focus on advising the area municipalities regarding the identification, removal, and prevention of barriers, and to serve as a resource for municipal staff from all the municipalities represented by the Committee. The Terms of Reference outline the Committee’s mandate, membership, etc.

Policies and Procedures

Accessible Customer Service Policies and Procedures

Accessible Customer Service Guide Book

Accessible Customer Service Guide

Accessible Document Training Manual

Accessibility Compliance Reports

2017 Accessibility Compliance Report

2019 Accessibility Compliance Report

2021 Accessibility Compliance Report

2023 Accessibility Compliance Report